Privacy Policy

We may collect the following categories of personal information:

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer service.
• To process property bookings, payments, and transfer documentation.
• To send you marketing communications, newsletters, and property updates (only with your consent).
• To comply with legal and regulatory requirements under Pakistani law.
• To improve our website, services, and customer experience.
• To prevent fraud and ensure the security of our systems.

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us with payment processing, IT services, legal services, and marketing — subject to confidentiality agreements.
• Legal Obligations: Government authorities, courts, or regulators when required by Pakistani law, including the Rawalpindi Development Authority (RDA), Federal Board of Revenue (FBR), and SECP.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Property-related records are retained for a minimum of 10 years as required by Pakistani property and taxation laws.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Complaint: Lodge a complaint with the relevant data protection authority in Pakistan.

To exercise any of these rights, please contact us at support@polocity.com.pk.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, and regular security assessments. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: